Account and data deletion

Option 1 — delete it yourself in the app (recommended)

Open the GroupGoods app → Me tab → Settings (top right) → Account & Security → Delete account, then confirm with the verification code sent to your phone. Deletion takes effect immediately; no manual review is required.

Option 2 — if you cannot use the app

Call customer service on +86-0312-2815168 and request deletion. We process the request after verifying your identity and reply within 15 working days.

• Phone number (anonymised and released — you may register again with the same number)
• Email address, username, nickname and avatar
• Sign-in credentials and third-party account links (WeChat, Apple and others)
• All roles and permissions (buyer, merchant); every product you published is taken offline
• Merchant verification status is revoked
• All access tokens are invalidated and every device is signed out
• Data-package download credentials are revoked

Apart from records we are required by law to keep, the remaining personal information associated with your account is anonymised or deleted within 30 days.

Transaction and payment records that must be retained under the E-Commerce Law of the People’s Republic of China and similar rules are kept for the statutory period; the personal identifiers within them have already been anonymised as described in section 2.

Account deletion cannot be undone. Once deleted you cannot recover past orders, chat history, favourites, follows or wallet balance. If you still hold a wallet balance, please withdraw or spend it before deleting your account.

If you only want to remove specific data or withdraw a particular permission without deleting your whole account, you can revoke the relevant permission or turn off personalised recommendations under Settings in the app, or see section 6, “Your rights”, of our Privacy Policy.

• Platform operator: Kaituan Youhuo (Hangzhou) Biotechnology Co., Ltd.
• Google Play publisher: Group Goods Limited
• Customer service: +86-0312-2815168